Love Vons! This was my first time at this particular location and it is a really nice, clean, well organized and well-stocked Vons! I wanted to take a star off because of the poor lighting in the parking lot, but I was too impressed with the store itself! Lol! But seriously, the parking lot lighting REALLY needs help!
Gigi Darling
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March 10, 2025
Never any employees around to help it takes 20 mun to hunt one down..very unfriendly..not to mentioned over priced. Large selection but u can go other places for less money..I hate coming here n only do so when I have to..aldi,wallmart..grocery our let n stater brothers..that's where u need to go..that's where u will save..get help n friendly employees..lately vons meat selection sucks too..very DARK PARKING LOT AT NIGHT N UNSAVORY PEOPLE LINGERING ABOUT MAKES U FEEL UNSAFE .be careful going to your car stay alert!!!
Shane Spellman
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December 20, 2024
Vons offers a wide variety of food and essentials, especially fresh produce and local items, which is a big plus. However, my experience with customer service has been inconsistent.
There have been multiple occasions where I’ve stood at the customer service desk and received no assistance, even when making eye contact with cashiers and baggers. On one instance, I noticed a gentleman, possibly a manager, who also made eye contact but did not offer help until I had waited far too long. Additionally, I observed a cashier and bagger engaging in a gossip conversation while ringing up a customer, barely acknowledging her beyond the transaction. Unfortunately, when it was my turn, the same lack of interaction continued, with minimal communication and no "thank you" afterward.
Another issue is the condition of the restrooms. They are outdated, often dirty, and poorly maintained, with issues such as graffiti, water accumulation, and non-functioning soap dispensers. In one restroom, the hand dryer has been broken for months. Given the location, I expect better hygiene and upkeep, as clean restrooms should be standard at any store.
While I’m not personally offended by the lack of interaction, I do believe good customer service is important, especially when competing with other grocery stores in the area. A simple greeting or acknowledgment would go a long way. Additionally, with high prices, I’d expect more attention to detail when it comes to customer service and store maintenance.
In short, I continue to shop here due to convenience, but the inconsistent service and poor restroom conditions make me hesitant to recommend this location without some improvement.
PaceWhit
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December 03, 2024
I don't love waiting in line with 4 people in front of me in the middle of the day with 1 register open. Not cool, guys. It shouldn't take 20 minutes to grab a few items I can carry without a cart. They came through when I called and politely asked them to though. Respect.
Rick Browning
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October 12, 2024
I do my best not to shop here. Two lanes or one lane open with fat lines. They got a dude folding bags one by one. Meanwhile, some woman over here is making the cashier work for her $2 off her cantaloupe and a manager needs to be called.
Good beer selection so not a one star.
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2684 N Tustin St Ave, Orange, CA 92865, USA
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Love Vons! This was my first time at this particular location and it is a really nice, clean, well organized and well-stocked Vons! I wanted to take a star off because of the poor lighting in the parking lot, but I was too impressed with the store itself! Lol! But seriously, the parking lot lighting REALLY needs help!
Never any employees around to help it takes 20 mun to hunt one down..very unfriendly..not to mentioned over priced. Large selection but u can go other places for less money..I hate coming here n only do so when I have to..aldi,wallmart..grocery our let n stater brothers..that's where u need to go..that's where u will save..get help n friendly employees..lately vons meat selection sucks too..very DARK PARKING LOT AT NIGHT N UNSAVORY PEOPLE LINGERING ABOUT MAKES U FEEL UNSAFE .be careful going to your car stay alert!!!
Vons offers a wide variety of food and essentials, especially fresh produce and local items, which is a big plus. However, my experience with customer service has been inconsistent. There have been multiple occasions where I’ve stood at the customer service desk and received no assistance, even when making eye contact with cashiers and baggers. On one instance, I noticed a gentleman, possibly a manager, who also made eye contact but did not offer help until I had waited far too long. Additionally, I observed a cashier and bagger engaging in a gossip conversation while ringing up a customer, barely acknowledging her beyond the transaction. Unfortunately, when it was my turn, the same lack of interaction continued, with minimal communication and no "thank you" afterward. Another issue is the condition of the restrooms. They are outdated, often dirty, and poorly maintained, with issues such as graffiti, water accumulation, and non-functioning soap dispensers. In one restroom, the hand dryer has been broken for months. Given the location, I expect better hygiene and upkeep, as clean restrooms should be standard at any store. While I’m not personally offended by the lack of interaction, I do believe good customer service is important, especially when competing with other grocery stores in the area. A simple greeting or acknowledgment would go a long way. Additionally, with high prices, I’d expect more attention to detail when it comes to customer service and store maintenance. In short, I continue to shop here due to convenience, but the inconsistent service and poor restroom conditions make me hesitant to recommend this location without some improvement.
I don't love waiting in line with 4 people in front of me in the middle of the day with 1 register open. Not cool, guys. It shouldn't take 20 minutes to grab a few items I can carry without a cart. They came through when I called and politely asked them to though. Respect.
I do my best not to shop here. Two lanes or one lane open with fat lines. They got a dude folding bags one by one. Meanwhile, some woman over here is making the cashier work for her $2 off her cantaloupe and a manager needs to be called. Good beer selection so not a one star.