Only bright side of this place was the receptionist. She was very nice and helpful. The hotel however was disgusting. The hallways were dirty, the room smelled terrible and there was no pillows. As well as the sink didn't drain. I had to cancel my reservation which was the only brightside because like I mentioned, the receptionist was great and apologetic. But would recommend staying here at all.
Broken Arrow
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April 25, 2026
I'm only writing this review because of Ruth Cao- she is an excellent employee who works the front desk. She has a smile on her face any time she greets customers. Any time I need linen or towels she is quick to provide them. Truly, she is a very pleasant person. She is very helpful regardless of the issues presented to her; she always is quick to address them in a cheerful and kind manner. Not everybody has such work ethic. Employees like this are very rare and make all the difference. Because of her excellent customer service, I will always choose extended stay above all the rest.
Victor Lozano
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July 12, 2026
Nice stay, at katella extended stay anaheim
A particular individual by the name of Ruben at the desk was a most helpful person.
Very quick ,very experienced and nice in any situation.
Seems he also hand to take on other roles ,amazing !!
Not only a desk clerk but at times a maintenance guy .
Very good with people and gave his best at whatever the Job calls for .
Thanks Ruben !!
Leslie Ramirez
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February 12, 2026
We had such a great experience staying here! From the moment we arrived, the staff was incredibly kind and welcoming. They generously allowed us to check in early, which made our day so much easier, and they even let us park for free — such a thoughtful and appreciated gesture.
The customer service truly stood out. Everyone we interacted with was warm, professional, and eager to help. On top of that, the amenities were amazing for the price. Everything was clean, comfortable, and well-maintained, and we felt like we got incredible value for what we paid.
Overall, this stay exceeded our expectations, and we would absolutely come back again. Highly recommend!
Isabel Alcocer
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July 01, 2026
The receptionist there, Andrew, wow 10/10 service, he’s always in a good mood and with a smile. Ready to serve, mostly why I’m giving this hotel a 4 star is just because of him. Rooms are okay, the rest could improve a lot. Thank you Andrew!
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Only bright side of this place was the receptionist. She was very nice and helpful. The hotel however was disgusting. The hallways were dirty, the room smelled terrible and there was no pillows. As well as the sink didn't drain. I had to cancel my reservation which was the only brightside because like I mentioned, the receptionist was great and apologetic. But would recommend staying here at all.
I'm only writing this review because of Ruth Cao- she is an excellent employee who works the front desk. She has a smile on her face any time she greets customers. Any time I need linen or towels she is quick to provide them. Truly, she is a very pleasant person. She is very helpful regardless of the issues presented to her; she always is quick to address them in a cheerful and kind manner. Not everybody has such work ethic. Employees like this are very rare and make all the difference. Because of her excellent customer service, I will always choose extended stay above all the rest.
Nice stay, at katella extended stay anaheim A particular individual by the name of Ruben at the desk was a most helpful person. Very quick ,very experienced and nice in any situation. Seems he also hand to take on other roles ,amazing !! Not only a desk clerk but at times a maintenance guy . Very good with people and gave his best at whatever the Job calls for . Thanks Ruben !!
We had such a great experience staying here! From the moment we arrived, the staff was incredibly kind and welcoming. They generously allowed us to check in early, which made our day so much easier, and they even let us park for free — such a thoughtful and appreciated gesture. The customer service truly stood out. Everyone we interacted with was warm, professional, and eager to help. On top of that, the amenities were amazing for the price. Everything was clean, comfortable, and well-maintained, and we felt like we got incredible value for what we paid. Overall, this stay exceeded our expectations, and we would absolutely come back again. Highly recommend!
The receptionist there, Andrew, wow 10/10 service, he’s always in a good mood and with a smile. Ready to serve, mostly why I’m giving this hotel a 4 star is just because of him. Rooms are okay, the rest could improve a lot. Thank you Andrew!