This was honestly one of the worst hotel experiences I’ve ever had. We arrived around 2:30am to check in after a long day of travel, only to find out that an employee had completely messed up the reservations. Apparently, another guest had the same last name as us, and the hotel gave our room away to them. Then they turned around and gave us the room that was already occupied by those guests.
When we first walked into the room, I thought housekeeping had simply forgotten to clean it because the room smelled disgusting and there was even a condom wrapper left behind. It was absolutely disgusting. Then we realized the people were actually STILL checked into the room. Imagine if we had walked in while they were inside sleeping. Completely unacceptable and honestly a huge safety/privacy issue.
I immediately called the front desk because I was furious. To their credit, the employee helping my husband downstairs was extremely apologetic and kind. They ended up canceling our original reservation, creating a completely new booking, upgrading us to a suite, and giving us a discounted rate. I truly appreciated how professional and apologetic he was during the situation because he was the only positive part of this experience.
That being said, the hotel itself is very outdated. The suite looked decent at first glance, but the doors were literally falling off the hinges. On top of that, this hotel is EXTREMELY noisy. If you don’t have children, I would honestly avoid staying here. We were woken up around 7am by all the noise throughout the hotel.
I understand this is a family hotel near Disneyland, but after this experience, I will never stay here again. We booked this hotel because we wanted something close to our friend’s wedding venue, and it turned out to be a huge mistake.
Covenant City Fellowship
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April 01, 2026
We are a church and our Lead Musician, who lives in Las Vegas, commutes to Orange County EVERY weekend! Because he does this, he introduced us to Ines and Ana! We have had two events for our women’s ministry and my husband the pastor and I stay also! I have earned soooo many points!
We love the staff, the food, the rooms (suites) and the amenities! Everything is always clean! The water with sliced oranges and ice greet you at the front entrance! Our weekend was a fantastic success! They (Ines & Ana) even offered us the meeting room AND the downstairs eating area (breakfast) for extra room for the 20 women! Everything was exceptional and we will continue to be loyal customers! Thank you Best Western Orange - Anaheim! We truly appreciate your warm welcome, your phenomenal service, and your exceptional
Customer service! When you come to Southern California for business OR vacation, visit and STAY at THIS location!!!
Malo Valelei
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July 15, 2026
I truly loved my stay , the staff was amazing . All the front desk staff were phenomanl especially Patricia. While we were facing a emergency with TSA we had to extend , and Patricia was compassionate , patience , and just going above an beyond. I got to also meet the Front desk manger i persume , and loved how attentive he was to the front desk . All in all , the place is beautiful , the room were great, and customer service was amazing. I will be returning for future stays since its super close to the studio that my niece dances at.
Finn schroeder
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May 28, 2026
After traveling all day they wouldn’t let me into my prepaid room for over an hour and a half. My family had reserved 3 rooms total but my Dad couldn’t make the trip. His room wasn’t used at all and was nonrefundable (understandable). What didn’t make sense was to still charge us for the rooms we were there to use but not allow us to use them. Aside from that. The elevator was broken, there was trash all over the floor everywhere (hallways and common areas) most of the breakfast machines were broken or not refilled. I had the “suite” and have slept on better mattresses at motel 6. The mattress was so shot it sunk in the middle. And the staff probably shouldn’t be in customer service as it’s not really their strong suit (no smiles. I can see why the desk clerk didn’t want to look me in the eye while he screwed me and my family but still… maybe if you had better business practices you wouldn’t have to shy away from direct and respectful communication.)
Ken Prugh
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May 25, 2026
This was our first time trying this hotel. We were pleasantly surprised by the spacious room and hotel layout and have now made this our 1st choice when visiting the area. The hotel was sold out because of the holiday and college graduations, but handled it very well. Breakfast was very busy, but the staff kept the food coming (eggs were excellent) and sitting in the courtyard was very relaxing.
Staff was very friendly and helpful.
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This was honestly one of the worst hotel experiences I’ve ever had. We arrived around 2:30am to check in after a long day of travel, only to find out that an employee had completely messed up the reservations. Apparently, another guest had the same last name as us, and the hotel gave our room away to them. Then they turned around and gave us the room that was already occupied by those guests. When we first walked into the room, I thought housekeeping had simply forgotten to clean it because the room smelled disgusting and there was even a condom wrapper left behind. It was absolutely disgusting. Then we realized the people were actually STILL checked into the room. Imagine if we had walked in while they were inside sleeping. Completely unacceptable and honestly a huge safety/privacy issue. I immediately called the front desk because I was furious. To their credit, the employee helping my husband downstairs was extremely apologetic and kind. They ended up canceling our original reservation, creating a completely new booking, upgrading us to a suite, and giving us a discounted rate. I truly appreciated how professional and apologetic he was during the situation because he was the only positive part of this experience. That being said, the hotel itself is very outdated. The suite looked decent at first glance, but the doors were literally falling off the hinges. On top of that, this hotel is EXTREMELY noisy. If you don’t have children, I would honestly avoid staying here. We were woken up around 7am by all the noise throughout the hotel. I understand this is a family hotel near Disneyland, but after this experience, I will never stay here again. We booked this hotel because we wanted something close to our friend’s wedding venue, and it turned out to be a huge mistake.
We are a church and our Lead Musician, who lives in Las Vegas, commutes to Orange County EVERY weekend! Because he does this, he introduced us to Ines and Ana! We have had two events for our women’s ministry and my husband the pastor and I stay also! I have earned soooo many points! We love the staff, the food, the rooms (suites) and the amenities! Everything is always clean! The water with sliced oranges and ice greet you at the front entrance! Our weekend was a fantastic success! They (Ines & Ana) even offered us the meeting room AND the downstairs eating area (breakfast) for extra room for the 20 women! Everything was exceptional and we will continue to be loyal customers! Thank you Best Western Orange - Anaheim! We truly appreciate your warm welcome, your phenomenal service, and your exceptional Customer service! When you come to Southern California for business OR vacation, visit and STAY at THIS location!!!
I truly loved my stay , the staff was amazing . All the front desk staff were phenomanl especially Patricia. While we were facing a emergency with TSA we had to extend , and Patricia was compassionate , patience , and just going above an beyond. I got to also meet the Front desk manger i persume , and loved how attentive he was to the front desk . All in all , the place is beautiful , the room were great, and customer service was amazing. I will be returning for future stays since its super close to the studio that my niece dances at.
After traveling all day they wouldn’t let me into my prepaid room for over an hour and a half. My family had reserved 3 rooms total but my Dad couldn’t make the trip. His room wasn’t used at all and was nonrefundable (understandable). What didn’t make sense was to still charge us for the rooms we were there to use but not allow us to use them. Aside from that. The elevator was broken, there was trash all over the floor everywhere (hallways and common areas) most of the breakfast machines were broken or not refilled. I had the “suite” and have slept on better mattresses at motel 6. The mattress was so shot it sunk in the middle. And the staff probably shouldn’t be in customer service as it’s not really their strong suit (no smiles. I can see why the desk clerk didn’t want to look me in the eye while he screwed me and my family but still… maybe if you had better business practices you wouldn’t have to shy away from direct and respectful communication.)
This was our first time trying this hotel. We were pleasantly surprised by the spacious room and hotel layout and have now made this our 1st choice when visiting the area. The hotel was sold out because of the holiday and college graduations, but handled it very well. Breakfast was very busy, but the staff kept the food coming (eggs were excellent) and sitting in the courtyard was very relaxing. Staff was very friendly and helpful.