The room was great and very comfortable. The only thing of concern was a very weird smell coming from somewhere in the room. The first room we were put in looked great but smelled like vomit. The front desk staff were so nice to relocate us to another room with no extra charge. The second room was still very nice but still an odd less potent smell coming from somewhere in the room. Overall a very comfortable stay and very accommodating staff. Shuttle to Disney was convenient and breakfast in the morning has great options available.
Alicia Northup
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December 03, 2025
Great place to stay close to Disney and the beaches. The rooms were nice and a good place to stay if you mostly are showering and sleeping. Could use some updating the carpets are old, one of the elevators was broken as well as an ice machine, the main elevator in the lobby is pretty old and some of the tiles are broken. Could also use to be cleaned better the shower and sink were pretty dirty and we found some ants and fruit flies in our room. Breakfast was good and had a nice selection. It was very convenient to use the shuttles to get to Disney. I would definitely stay here again but it does need a few repairs and renovations.
Angela Trejo
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November 17, 2025
I have mixed feelings about this hotel. The staff were pretty nice and accommodating, so good job there. The breakfast also has a nice selection (although more indoor seating is needed). The suites are large and nice to relax in.
Now for the cons: the hotel is pretty run down. There’s leaks when it rains. Our mini fridge leaked and left a big puddle in our kitchen. The room smelled like smokers had spent a week in there before us. Room service also needs to be requested in advance and is not available daily. I also noticed that the side entrances were propped open all the time, which is a safety concern.
I also have to mention - this hotel advertises having a shuttle to Disney, which was one of the main reasons I booked it. They should clarify this hotel is NOT on a main shuttle line. You have to call an art-on-demand shuttle to request a ride to the parks. I spent an hour trying to call a shuttle over with no luck. And you have to buy tickets online for this shuttle - so I’m still working on getting a refund! The hotel staff said other guests have had the same issue. This is absolutely not the hotel staff’s fault but this is a big issue to advertise something so unreliable.
Eric Gonzalez
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October 12, 2025
The family and I came down to California for a Disneyland trip and we decided to stay at this Best western plus. First thing we noticed the room was so dirty and smelled funny. Many things were broken and looks like housekeeping didn’t put any effort to clean the room right. My son kept finding crumbs and hair ties and tags etc. The worse part of this room is when we were almost about to call it a night we notice a leak in the bathroom ceiling. I immediately went up to the front desk and told them we did not want to stay in that room. I had already complained once about the room, not being clean enough, and after this we had had enough and told the front desk person that we wanted a new room. He almost didn’t want to give us a new room because they were all booked. I was like I either want my money back or you give me a new room. This is not acceptable. After that he switch us to a new room and offer us a 10% for night but honestly, I feel like we should have been offered a few nights for free. Do not recommend this place at all!
Jesus Ortiz Jr.
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October 29, 2025
Booked a room from Friday through Tuesday for a Disneyland trip, and this hotel completely dropped the ball.
On Saturday morning, I called to report that the AC wasn’t working. They said they’d handle it, but nothing was ever done. The room was hot and humid the entire weekend, making it miserable to sleep or relax after long days at the park.
On Sunday, I called for housekeeping, and they said they’d “try to fit us in.” Someone eventually came by just to tidy up a bit and drop off one single towel—for a room with multiple guests.
Then, on Monday night around midnight, our room key stopped working. When I went to the front desk, they told me they had a different room ready for us since Saturday because the AC wasn’t working, but no one ever mentioned that to us!
To make matters worse, they said a manager would call me back, still haven’t heard from anyone.
The lack of communication and follow-through was unacceptable. What should’ve been a fun and relaxing trip turned into a frustrating experience. Definitely wouldn’t stay here again.
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The room was great and very comfortable. The only thing of concern was a very weird smell coming from somewhere in the room. The first room we were put in looked great but smelled like vomit. The front desk staff were so nice to relocate us to another room with no extra charge. The second room was still very nice but still an odd less potent smell coming from somewhere in the room. Overall a very comfortable stay and very accommodating staff. Shuttle to Disney was convenient and breakfast in the morning has great options available.
Great place to stay close to Disney and the beaches. The rooms were nice and a good place to stay if you mostly are showering and sleeping. Could use some updating the carpets are old, one of the elevators was broken as well as an ice machine, the main elevator in the lobby is pretty old and some of the tiles are broken. Could also use to be cleaned better the shower and sink were pretty dirty and we found some ants and fruit flies in our room. Breakfast was good and had a nice selection. It was very convenient to use the shuttles to get to Disney. I would definitely stay here again but it does need a few repairs and renovations.
I have mixed feelings about this hotel. The staff were pretty nice and accommodating, so good job there. The breakfast also has a nice selection (although more indoor seating is needed). The suites are large and nice to relax in. Now for the cons: the hotel is pretty run down. There’s leaks when it rains. Our mini fridge leaked and left a big puddle in our kitchen. The room smelled like smokers had spent a week in there before us. Room service also needs to be requested in advance and is not available daily. I also noticed that the side entrances were propped open all the time, which is a safety concern. I also have to mention - this hotel advertises having a shuttle to Disney, which was one of the main reasons I booked it. They should clarify this hotel is NOT on a main shuttle line. You have to call an art-on-demand shuttle to request a ride to the parks. I spent an hour trying to call a shuttle over with no luck. And you have to buy tickets online for this shuttle - so I’m still working on getting a refund! The hotel staff said other guests have had the same issue. This is absolutely not the hotel staff’s fault but this is a big issue to advertise something so unreliable.
The family and I came down to California for a Disneyland trip and we decided to stay at this Best western plus. First thing we noticed the room was so dirty and smelled funny. Many things were broken and looks like housekeeping didn’t put any effort to clean the room right. My son kept finding crumbs and hair ties and tags etc. The worse part of this room is when we were almost about to call it a night we notice a leak in the bathroom ceiling. I immediately went up to the front desk and told them we did not want to stay in that room. I had already complained once about the room, not being clean enough, and after this we had had enough and told the front desk person that we wanted a new room. He almost didn’t want to give us a new room because they were all booked. I was like I either want my money back or you give me a new room. This is not acceptable. After that he switch us to a new room and offer us a 10% for night but honestly, I feel like we should have been offered a few nights for free. Do not recommend this place at all!
Booked a room from Friday through Tuesday for a Disneyland trip, and this hotel completely dropped the ball. On Saturday morning, I called to report that the AC wasn’t working. They said they’d handle it, but nothing was ever done. The room was hot and humid the entire weekend, making it miserable to sleep or relax after long days at the park. On Sunday, I called for housekeeping, and they said they’d “try to fit us in.” Someone eventually came by just to tidy up a bit and drop off one single towel—for a room with multiple guests. Then, on Monday night around midnight, our room key stopped working. When I went to the front desk, they told me they had a different room ready for us since Saturday because the AC wasn’t working, but no one ever mentioned that to us! To make matters worse, they said a manager would call me back, still haven’t heard from anyone. The lack of communication and follow-through was unacceptable. What should’ve been a fun and relaxing trip turned into a frustrating experience. Definitely wouldn’t stay here again.