Place was nice and clean and well organized. Found everything on my list pretty easily and checkout was smooth. Very kind and polite cashier. Nice store!
TL D
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May 18, 2026
The app says you can buy things for free with points, but when I tried to bring it up and handle it myself to get a free item for $3.79, it just offered me $2 off. As I went to show the girl, it just applied the $2 off, not offering the item I wanted. You can't say, oops, that's not what I wanted to do! I asked if she could override for the extra $1.79, but she wasn't authorized as it was a free item. I asked if I didn't apply it would I get it back. I was thinking to remove the item and complete the sell without the $2 as I have hadn't scanned the $2 in yet and then I could start over with a different purchase That was a no, too. Way to bait and switch, Von's! It was clear what the mistake was! Allow your people to fix these things for the customer when they are obvious! Further, as long as I haven't paid yet, allow me to cancel the $2 and apply it as I wish!
Further, if you go through self check out, something I don't mind doing as I like to pack my own groceries, they can't spare one person to assist the six people doing it themselves! Someone posted there to help customers in need right away, might have avoided this as it happened when I was trying to get to the right place in the app after she finally came over after I had waited so long for help that I was calling the store and then waited for her to help another person at self check out and then she turned away and was answering someone else's questions halfway through helping me! So, yeah, I pretty impatient by them!
I should note that, while I have received pretty good assistance from the management fixing problems here, there did seem often be problems! The staff is pretty hit or miss, with long time associates like Rosa being fantastic and grocery bagger Frank has a really good attitude, but with others, the experience is problematic. I am pretty sure the unapologetic woman, who was not one of their special needs hires, helping me today is the same one that wrote two of my rain checks wrong five weeks ago, listing the price on one of the items as their regular price rather than the sale price and the other for the wrong quantity. She seemed kind of out of it tonight, too. The manager did fix both rain checks and honor the quantity and previous prices. How do you get things that wrong, though!?
Heather
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August 06, 2026
Going to have to stop shopping here, price gouging with "dynamic pricing" is not okay. First item I scanned with these scammer labels was over $2 more, absolutely ridiculous.
Jakeb Lucas
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May 08, 2026
What’s the point of staying open late if you close down all but 1 register. It makes it more of an inconvenience than just being closed. It’s unwelcoming and just signals that employees would rather have you not be there so they can get out of there as soon as it’s closing time. If I need something late at night I don’t need it bad enough to stand in line for several minutes waiting on a self checkout kiosk when there are 4 other machines that are turned off because staff doesn’t want to do their job.
Botanical Drummer
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June 05, 2026
Terrible check out experience. They usually only have one cashier and the line is always 5-6 customers deep.
Back again and it was even worse today. 15 people deep. Customers are borderline fighting in line.
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2684 N Tustin St Ave, Orange, CA 92865, USA
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Place was nice and clean and well organized. Found everything on my list pretty easily and checkout was smooth. Very kind and polite cashier. Nice store!
The app says you can buy things for free with points, but when I tried to bring it up and handle it myself to get a free item for $3.79, it just offered me $2 off. As I went to show the girl, it just applied the $2 off, not offering the item I wanted. You can't say, oops, that's not what I wanted to do! I asked if she could override for the extra $1.79, but she wasn't authorized as it was a free item. I asked if I didn't apply it would I get it back. I was thinking to remove the item and complete the sell without the $2 as I have hadn't scanned the $2 in yet and then I could start over with a different purchase That was a no, too. Way to bait and switch, Von's! It was clear what the mistake was! Allow your people to fix these things for the customer when they are obvious! Further, as long as I haven't paid yet, allow me to cancel the $2 and apply it as I wish! Further, if you go through self check out, something I don't mind doing as I like to pack my own groceries, they can't spare one person to assist the six people doing it themselves! Someone posted there to help customers in need right away, might have avoided this as it happened when I was trying to get to the right place in the app after she finally came over after I had waited so long for help that I was calling the store and then waited for her to help another person at self check out and then she turned away and was answering someone else's questions halfway through helping me! So, yeah, I pretty impatient by them! I should note that, while I have received pretty good assistance from the management fixing problems here, there did seem often be problems! The staff is pretty hit or miss, with long time associates like Rosa being fantastic and grocery bagger Frank has a really good attitude, but with others, the experience is problematic. I am pretty sure the unapologetic woman, who was not one of their special needs hires, helping me today is the same one that wrote two of my rain checks wrong five weeks ago, listing the price on one of the items as their regular price rather than the sale price and the other for the wrong quantity. She seemed kind of out of it tonight, too. The manager did fix both rain checks and honor the quantity and previous prices. How do you get things that wrong, though!?
Going to have to stop shopping here, price gouging with "dynamic pricing" is not okay. First item I scanned with these scammer labels was over $2 more, absolutely ridiculous.
What’s the point of staying open late if you close down all but 1 register. It makes it more of an inconvenience than just being closed. It’s unwelcoming and just signals that employees would rather have you not be there so they can get out of there as soon as it’s closing time. If I need something late at night I don’t need it bad enough to stand in line for several minutes waiting on a self checkout kiosk when there are 4 other machines that are turned off because staff doesn’t want to do their job.
Terrible check out experience. They usually only have one cashier and the line is always 5-6 customers deep. Back again and it was even worse today. 15 people deep. Customers are borderline fighting in line.