Friday June 27th, pick up ~445pm. I don’t recommend curbside at this location. The guy who brought out my groceries just threw them in my car with no regard for what was in each bag, (chips, yogurt, fruit) and on top of that my pizza box was ripped open. I also got a notification that one of the chips I got on a 4 for $10 deal was out of stock and they “couldn’t find a suitable replacement” even though I said replacements were fine and I ordered 4 different flavors. You’re telling me that these were the last 3 bags of chips you had in the store?!?! I got charged $3.99 a bag when I should have gotten 4 for $10. When I asked the guy what was going on, he just kept saying he wasn’t the one that shopped the order and I’d have to go inside, to which I explained I had my dog with me which is why I did curbside. It’s too hot outside to leave him in the car and if I did he’d eat all my groceries! My lettuce had a best by date of July 2nd and it was brown and squishy and my yogurt had a puncture hole. I called in and asked to speak to a manager who was super rude and he finally agreed to give me 2 bags of chips to make up for the money I lost, which is better than nothing, but now I have 5 bags of chips. I didn’t really even need 4, I was just getting them to save the money! Manager said he’d bring the chips right out with the pizza that was ripped open, but he just sent out the employee who originally brought out the order. I told him thank you for his help and have a good day and he didn’t say a single word and just walked away. Not one person apologized for the inconvenience or acknowledged why I was frustrated. They made me feel like I should have just shut up and overpaid so they can sit back and take it easy even though they were the ones who messed up my order. I’d give 0 stars if I could.
Update: I went to a different Ralph’s and learned it is not standard practice for them to mark the order as complete and give you the receipt BEFORE they even come to the car or ask you if you have any coupons. They’re purposely trying to inconvenience the customer by forcing them inside to address errors, even though it’s curbside and they should address it BEFORE billing the transaction! Terrible store and managers!
Dwayne Franklin, Sr
-
June 10, 2025
Ralph's is my go-to for beer when I'm in LA. They always have a solid selection, from everyday favorites to some craft brews I haven't seen elsewhere. Prices are consistently competitive, and it's super convenient to grab everything I need in one stop. The beer aisle is always well-stocked and tidy, and checkout is usually quick. Can't beat it for a reliable beer run.
E
-
June 04, 2025
The store aisles are tight and far too compact. In multiple locations throughout the store, it's impossible for 2 baskets to pass by one another. I did not enjoy my shopping experience at this Ralph's location. Customer service was fine.
Michelle Maddocks
-
May 24, 2025
I went to your store because your website for the Orange store at Chapman & Main showed you had Breyers Dairy Free Cookies & Cream ice cream. There were none!! The Manager could care less in helping me. A nice young man tried which is the only reason I gave one star. Out of 8 items on my list, your store didn't have 2 items. Touch/click on the picture below & you can see it is for the store I went to.
J.R. BASS
-
July 11, 2025
I'm at this Ralph nearly every single day.Items very easy the staff there willing to help anyone great produce.And I have to mention dawn works in the evenings.Great guy very friendly.Outgoing great customer service
Our Address
1435 W Chapman Ave, Orange, CA 92868, USA
Claim Listing: Ralphs
Please Login or Register an Account to Claim Listing
Friday June 27th, pick up ~445pm. I don’t recommend curbside at this location. The guy who brought out my groceries just threw them in my car with no regard for what was in each bag, (chips, yogurt, fruit) and on top of that my pizza box was ripped open. I also got a notification that one of the chips I got on a 4 for $10 deal was out of stock and they “couldn’t find a suitable replacement” even though I said replacements were fine and I ordered 4 different flavors. You’re telling me that these were the last 3 bags of chips you had in the store?!?! I got charged $3.99 a bag when I should have gotten 4 for $10. When I asked the guy what was going on, he just kept saying he wasn’t the one that shopped the order and I’d have to go inside, to which I explained I had my dog with me which is why I did curbside. It’s too hot outside to leave him in the car and if I did he’d eat all my groceries! My lettuce had a best by date of July 2nd and it was brown and squishy and my yogurt had a puncture hole. I called in and asked to speak to a manager who was super rude and he finally agreed to give me 2 bags of chips to make up for the money I lost, which is better than nothing, but now I have 5 bags of chips. I didn’t really even need 4, I was just getting them to save the money! Manager said he’d bring the chips right out with the pizza that was ripped open, but he just sent out the employee who originally brought out the order. I told him thank you for his help and have a good day and he didn’t say a single word and just walked away. Not one person apologized for the inconvenience or acknowledged why I was frustrated. They made me feel like I should have just shut up and overpaid so they can sit back and take it easy even though they were the ones who messed up my order. I’d give 0 stars if I could. Update: I went to a different Ralph’s and learned it is not standard practice for them to mark the order as complete and give you the receipt BEFORE they even come to the car or ask you if you have any coupons. They’re purposely trying to inconvenience the customer by forcing them inside to address errors, even though it’s curbside and they should address it BEFORE billing the transaction! Terrible store and managers!
Ralph's is my go-to for beer when I'm in LA. They always have a solid selection, from everyday favorites to some craft brews I haven't seen elsewhere. Prices are consistently competitive, and it's super convenient to grab everything I need in one stop. The beer aisle is always well-stocked and tidy, and checkout is usually quick. Can't beat it for a reliable beer run.
The store aisles are tight and far too compact. In multiple locations throughout the store, it's impossible for 2 baskets to pass by one another. I did not enjoy my shopping experience at this Ralph's location. Customer service was fine.
I went to your store because your website for the Orange store at Chapman & Main showed you had Breyers Dairy Free Cookies & Cream ice cream. There were none!! The Manager could care less in helping me. A nice young man tried which is the only reason I gave one star. Out of 8 items on my list, your store didn't have 2 items. Touch/click on the picture below & you can see it is for the store I went to.
I'm at this Ralph nearly every single day.Items very easy the staff there willing to help anyone great produce.And I have to mention dawn works in the evenings.Great guy very friendly.Outgoing great customer service