Quite a wait but I loved the service.
As we waited in the waiting room area Toy Story was on, treated with great customer service, were handed coloring sheets (super Mario) and crayons 🖍️ & got updated with wait time multiple times via text .
As we waited in the room for the doctor to come in . We watched another movie in the room comfortable space, clean and sanitized!
Rus Mo
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April 17, 2024
Food: NA/5
Service: 0/5
Ambiance: 5/5
Parking: 4/5
Family friendly: 3/5
Stroller friendly: 5/5
Positives:
- Doctors are very thorough with questions and attempting to find a solution to the issue.
-Very organized
-Clean
- quiet
Negatives:
Kiosk check in is wonky
- we can in about 830pm on a Tuesday night. There was no security person at the front desk. However, a QR code was available to check in, but... It didn't work and link stated the queue was closed. After speaking with a person on the speaker, we were told if we wanted to get in the queue to wait for it to come back up in about 30-60 mins. We don't got in about 10pm and wait in the lobby for another 45-60 min to finally see someone.
HIGHLY RECOMMEND GETTING INTO THE QUEUE BEFORE HEADING OUT TO THE OFFICE TO SAVE TIME.
I would come again and recommend this place.
Kalin Tabov
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January 29, 2024
Very nice urgent care with new waiting room a TV playing nice movies for children to get entertained while waiting. They improved the check-in process - it is a self checkin with barcode done in the lobby and then they send you a text message with approximate wait time. They also call you afterwards for verification and confirmation of your appointment. We have come here many times. Some doctors do not always get it right here but overall it is good.
A J
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November 14, 2023
Unfortunately anytime you go after sunset they would tell you the waiting time so long and they will be closed by the time they get to you even they don’t have more than couple of people at the time I am referring to the front desk individuals since I don’t know if the staff in the back have any say in it. This is not the first time I endured this situation that’s why I decided to write about it so they have a long history of acting this way and nothing have changed for the past few years. Upper management needs to get involved to stop this behavior. I am attaching couple of pictures since that’s what you have to do once you get there to check in so you can do it at home and once your turn gets closer you can head that way so you don’t have to waste few hours sitting there for them to say we can’t see you and come back tomorrow
Yolanda Brito
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May 12, 2024
Surprised by the hours of this location as an urgent care. The sign outside says Sundays and holiday hours are until 7:30 and they stopped taking clients at 4PM. I’d call before even driving over here because they seem to be making their own hours.
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CHOC Clinic Building, 1201 W La Veta Ave, Orange, CA 92868, USA
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Quite a wait but I loved the service. As we waited in the waiting room area Toy Story was on, treated with great customer service, were handed coloring sheets (super Mario) and crayons 🖍️ & got updated with wait time multiple times via text . As we waited in the room for the doctor to come in . We watched another movie in the room comfortable space, clean and sanitized!
Food: NA/5 Service: 0/5 Ambiance: 5/5 Parking: 4/5 Family friendly: 3/5 Stroller friendly: 5/5 Positives: - Doctors are very thorough with questions and attempting to find a solution to the issue. -Very organized -Clean - quiet Negatives: Kiosk check in is wonky - we can in about 830pm on a Tuesday night. There was no security person at the front desk. However, a QR code was available to check in, but... It didn't work and link stated the queue was closed. After speaking with a person on the speaker, we were told if we wanted to get in the queue to wait for it to come back up in about 30-60 mins. We don't got in about 10pm and wait in the lobby for another 45-60 min to finally see someone. HIGHLY RECOMMEND GETTING INTO THE QUEUE BEFORE HEADING OUT TO THE OFFICE TO SAVE TIME. I would come again and recommend this place.
Very nice urgent care with new waiting room a TV playing nice movies for children to get entertained while waiting. They improved the check-in process - it is a self checkin with barcode done in the lobby and then they send you a text message with approximate wait time. They also call you afterwards for verification and confirmation of your appointment. We have come here many times. Some doctors do not always get it right here but overall it is good.
Unfortunately anytime you go after sunset they would tell you the waiting time so long and they will be closed by the time they get to you even they don’t have more than couple of people at the time I am referring to the front desk individuals since I don’t know if the staff in the back have any say in it. This is not the first time I endured this situation that’s why I decided to write about it so they have a long history of acting this way and nothing have changed for the past few years. Upper management needs to get involved to stop this behavior. I am attaching couple of pictures since that’s what you have to do once you get there to check in so you can do it at home and once your turn gets closer you can head that way so you don’t have to waste few hours sitting there for them to say we can’t see you and come back tomorrow
Surprised by the hours of this location as an urgent care. The sign outside says Sundays and holiday hours are until 7:30 and they stopped taking clients at 4PM. I’d call before even driving over here because they seem to be making their own hours.